Parallel session

Sensory & consumer centric innovation

Time session: 15.55 - 16.30

Who's the speaker?

  • Name
    Sarah Lindeman
  • Company
  • Job title
    Manager Global Sensory Development

With a background in cognitive science I made the move to FrieslandCampina in 2009 where I have always worked within the Sensory & Consumer team. Currently I lead the team responsible for consumer methods. Throughout my time in the company my main interest has been the innovation process & specifically how to involve the consumer.

Sensory  & consumer centric innovation

When it comes to innovation the best place to start is with the consumer. However,  this is often far from the norm. Some companies perceive sensory & consumer research as a burden with research tools that slow down the route to market. In reality this could not be further from the truth. Used correctly they can deliver insights that inspire both innovation and creativity and result in the fast paced developed of successful products.

In 2016 FrieslandCampina started a new performance lifestyle nutrition platform. The initial aim was to develop a range of high protein recovery products (drink, powder shake & bars) under the brand Vifit Sport within a year. While FrieslandCampina has a wealth of expertise in dairy based FMCGs, with no existing sport nutrition products on the market we missed critical information about consumer preferences within this specialized category. Through a combination of agile sensory and consumer methods the entire category was screened. This gave insight into the sensory landscape of sports nutrition and allowed the identification of ideal organoleptic profile & benchmark products, providing critical focus for product development.

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